Privacy Policy

We respect your privacy. This Privacy Policy describes what information we collect, why we collect it, how we use it, and the choices you have. It applies to visitors and registered users of websites and applications that display or link to this policy.

Not legal advice. This document is not legal advice. If you need certainty for your situation, consult a qualified professional.

The Service is provided in connection with Loadcircle Ltd and the Value2Exit product. Depending on how the Service is deployed, the data controller may be Loadcircle Ltd or another entity identified at signup or in your agreement — if in doubt, contact us using the details in the Contact section.

We may collect:

• Account and profile data: email address, authentication identifiers, and profile fields you provide (for example name, organisation, region).
• Service usage data: valuation inputs, drafts, reports, verification-related metadata you submit, and technical logs needed to operate the Service (for example IP address, device and browser type, timestamps).
• Billing data: where you subscribe to paid features, payment status and identifiers from our payment provider (we do not store full card numbers on our servers).
• Communications: messages you send us via contact forms or support channels.

We use personal data to:

• Provide, maintain, and improve the Service;
• Create and manage your account;
• Process payments and prevent fraud;
• Send service-related notices (including security and policy updates);
• Analyse aggregated usage to improve product experience (where permitted);
• Comply with law and enforce our Terms.

Where UK GDPR / EU GDPR applies, we rely on one or more of: performance of a contract, legitimate interests (for example securing and improving the Service, provided those interests are not overridden by your rights), legal obligation, and, where required, consent (for example non-essential cookies — see our Cookie Policy).

We do not sell your personal data. We share data only as needed to run the Service, including with:

• Supabase (or equivalent) for authentication and database hosting;
• Stripe (or equivalent) for payments and billing;
• Hosting and infrastructure providers that process data on our instructions;
• Professional advisers where required by law or to protect rights.

These providers are subject to contractual safeguards appropriate to their role (for example data processing terms).

We keep personal data only as long as necessary for the purposes above, including legal, accounting, and reporting requirements. Retention periods depend on the nature of the data and whether you maintain an account with us.

We implement appropriate technical and organisational measures designed to protect personal data. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below. We may need to verify your identity before responding.

Your data may be processed in the United Kingdom, the European Economic Area, the United States, or other countries where our subprocessors operate. Where required, we use appropriate safeguards (such as standard contractual clauses) for transfers outside the UK / EEA.

The Service is not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have, contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Last updated” date. Where changes are material, we will provide additional notice as required by law.

Questions about this policy or your data: use our Contact page, or reach Loadcircle at loadcircle.app/contact.